Boxes and Arrows: Expanding the Approaches to User Experience

Boxes and Arrows: Expanding the Approaches to User Experience

Jesse James Garrett’s “The Elements of User Experience”
diagram (17kb PDF) has become rightly famous as a clear and simple
model for the sorts of things that user experience professionals do.
But as a model of user experience it presents an incomplete picture
with some serious omissions—omissions I’ll try address with a more
holistic model.