Nat'l Academies Press, Frontiers of Engineering: (2003), page 32, in chapter Technology for Human Beings

Nat'l Academies Press, Frontiers of Engineering: (2003), page 32, in chapter Technology for Human Beings

When engineers ignore what is known about the physical world and design a technology that fails, we blame them for professional negligence. When they ignore what is known about human nature and design a technology that fails, we typically blame users for being technologically incompetent. The remedy would be for engineers to begin with a human or social need (rather than a technological possibility) and to focus on the interactions between people and technology (rather than on the technology alone). Technological systems can be designed to match human nature at all scales— physical, psychological, team, organizational, and political (Vicente, in press).